INTRODUCTION

Last updated: 04 March 2016

This Privacy Policy (the “Policy”) describes the commitment at Infinny Hosting (“Infinny”, "us", "we", or "our") which operates the website located at www.infinny.com website (the "Service") to the privacy of both visitors and customers (“User”, "you” or “your") alike. We will not use or share your information with anyone except as required by law or as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy. We offer cloud-based solutions, including web-hosting, domain name registration and related products and services, to businesses, individuals, non-profit organizations and others. We are committed to developing long lasting relationships that are built on trust and would never intentionally violate that trust. Your privacy is very important to us, below explains the information we collect from you, what we do with that information and our information security policy.

ADDITIONAL POLICIES AND AGREEMENTS

Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies.

1. Acceptable Use Policy

2. Terms of Service

TERMS

INFORMATION COLLECTION AND USE

When you sign up for any of our services we will ask you to provide contact information for your convenience as well as for legal reasons. This may include name, home address, email addresses, payment details (credit or debit card and PayPal) and other information ("Personal Information"). In addition, to register a domain name, you may be asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, "Domain Name Registration Information"), for submission to the appropriate domain registry or registration database. If you need support our staff may need to know certain information to solve the problem such as operating system, browser software and editing software. When you visit this website we do record certain information using Google Analytics (“Log Data”) such as your location, browser version, IP address, screen resolution, operating system, flash support, the time and date of your visit, the time spent on those pages and other statistics. This is so we can continue to provide the most convenient website for all our visitors. Our website is protected by a Secure Sockets Layer (SSL) and verified by Equifax, which helps prevent eavesdropping on our website.

PERSONAL INFORMATION

We will use your personal identifiable information in the following ways:

1. For payment purposes and to provide convenient and targeted support.

2. To contact you and announce special offers, general announcements and news. Please note that you can opt out of receiving these emails at any time by following the instructions at the bottom of the email.

3. To improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website.

We will never provide your personally identifiable information to any persons other than a law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they agree not to misuse this information. We do not under any circumstances apart from the above give away or sell your information to any third parties. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Your personal information is safe with us and your information is safely encrypted using SSL.

COOKIES

A cookie is a small text file that is stored on a User's computer for record-keeping purposes. We use cookies on this site to collect information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time much like the cookie used for our affiliate program. You can remove persistent cookies by following directions provided in your Internet browsers 'help' file. We set a persistent cookie to store your passwords, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but you will be asked to enter your username and password again every time you closed your browser or your session has timed out. You may also instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

LOG FILES

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamp data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violates our terms of service. We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically. We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us on your member profile page. You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.

COMMUNICATIONS FROM THE SITE

When we receive email, we use return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties. When supplying contact information to us you can indicate your preference if you would like to be contacted to receive information and updates about our services by logging in to your Infinny account, going to your member profile page and choose not to receive any further notification emails from us or other information pertaining to Infinny. Information you submit to us will not be used for this purpose unless you indicate this as your preference. When supplying contact information to Infinny you can indicate your preference on your members profile page to participate in the Infinny newsletter.

NEWSLETTER

We provide you the opportunity to 'opt-in' and 'opt-out' of our newsletter at any time. Our newsletter is sent every month so it will certainly contain a lot of useful information and any offers we may have. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them at any time.

INFORMATION SHARING & DISCLOSURE

We collect information from our website visitors using Google Analytics. We use this information to improve our website and services. This information is never shared with any third party. We do not link aggregate user data with personally identifiable information.

SOCIAL MEDIA

Our website includes social media features (such as the Facebook "Like" button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

PERSONALLY IDENTIFIABLE INFORMATION

We do not share, sell, rent, or trade personally identifiable information with third parties. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described within this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

HOW YOU CAN ACCESS / CORRECT YOUR INFORMATION

You can access all your personally identifiable information that we collect by logging into your password-protected Infinny account and selecting to update your 'My Details' We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows an error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

SPECIFIC TERMS & CONDITIONS

We consider email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Policy, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of Infinny. By using the service you agree that technical processing of email communications are and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the Service you acknowledge and agree that we do not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.

DOMAIN NAME REGISTRATION INFORMATION

In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, Domain Name Registration Information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS searches. We may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. At times, you may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from us and we do not control the use of WHOIS information by third parties. When we are threatened with suit by a third party, or any other legal action is brought to our attention involving us based on the anonymity of a domain name, we may seek assurance from you, the customer, concerning your promise to indemnify us and written confirmation that you have contacted the complainant and made your contact information available to the complainant. Failure to promptly provide these assurances may be considered by us to be a breach of your agreement with us and may result in deactivation of your domain name and disclosure of your contact information so that any allegations of infringement or other wrongdoing may be directly resolved between you and the complainant.

SECURITY

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. This website is protected by Secure Sockets Layer (SSL) to protect your information. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

LINKS TO OTHER SITES

Our website contains links to other sites that are not owned or controlled by us. Please be aware that we have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This Policy applies only to information collected by this website.

PUBLIC FORUMS

Please remember that any information you may disclose or post in forums or other public areas of our website or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 13 ("Child"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we discover that a Child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

SEVERABILITY

If any provision or portion of any provision of this Policy is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.

ENTIRE POLICY

This Policy, including documents incorporated herein by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Policy constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.

GOVERNING/LAW DISPUTES

The Policy shall be governed by the laws of the Republic of South Africa, as applicable.

CHANGES TO THE POLICY

Infinny may modify, add, or delete portions of this Policy at any time. If we have made significant changes to this Policy, we will post a notice on the Infinny website for at least seven (7) days after the changes are posted and will indicate in this Policy the date of the last revision. Any revisions to this Policy will become effective when posted unless otherwise provided. You agree to any modification to this Policy by continuing to use the Services after the effective date of any such modification.

CONTACT US

If you have any questions about this Policy, please contact us at hello@infinny.com.